Note that all appointments are telephone consultations and the Clinician will make an appointment if needed.
Telephone lines are open at 08:00 each day for appointments, Bloxham Surgery opens at 08:00 and Hook Norton at 09:00.
You are welcome to choose to see any of the GPs or nurses. When you request an appointment please let the receptionist know who you would prefer to see. When you arrive for your appointment please remember to check in with the receptionist.
Each appointment is for 10 minutes and if you require an extra long appointment and wish to discuss a number of problems please let the receptionist know when booking. This will help the doctor to keep to time and avoid keeping patients waiting for an excessive length of time. There will always be occasions, however, when the doctor is running behind, perhaps having been called out on an emergency or a particularly complicated consultation, when this happens the receptionist will let you know and we appreciate your understanding and patience.
If you would like to speak to a doctor please leave your number and reason for callback with the receptionist. The doctor will return your call as soon as possible; sometimes this may be at the end of surgery. Our practice nurses are also available to give advice over the telephone.
Please note all the incoming and outgoing calls are recorded.
The practice has a chaperone policy which allows for patients to be appropriately chaperoned during certain consultations, please ask a receptionist if you would like to request a chaperone when booking your appointment or the clinician at the time of your consultation.
Patients are requested, where possible, to telephone before 11am if a home visit is required that day.
We would request that, apart from the genuinely housebound, all other patients attend the surgery rather than request a home visit because of the extra time home visiting takes. On average four to five patients can be seen in surgery in the time it takes to do a single house call. In addition, the care that can be offered due to the lack of adequate lighting, examination facilities and equipment means that you may not receive as good a service as the doctor may be able to offer if you came to the surgery.
Please note that the doctor may telephone you rather than visit you if this is medically appropriate. Ultimately it is the doctors right to decide whether or not a visit is appropriate for a particular set of circumstances.
Click on the image opposite for more information about home visits.
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.