We are offering telephone and face to face appointments with our Clinicians.  Patients can book pre bookable appointments with any GP at the Surgery for non urgent clinical needs, however if you feel its more urgent then you can call at 8am of any morning (Monday - Friday) and request an appointment on the day either phone call or face to face at either of our Surgeries.

Telephone lines are open at 08:00 each day for appointments, Bloxham Surgery opens at 08:00 and Hook Norton at 09:00.

You are welcome to choose to see any of the GPs or nurses. When you request an appointment please let the receptionist know who you would prefer to see. 

Each appointment is for 10 minutes and if you require an extra long appointment and wish to discuss a number of problems please let the receptionist know when booking. This will help the doctor to keep to time and avoid keeping patients waiting for an excessive length of time. There will always be occasions, however, when the doctor is running behind, perhaps having been called out on an emergency or a particularly complicated consultation, when this happens the receptionist will let you know and we appreciate your understanding and patience.

Online Appointments

Please note that we offer appointments via Patient access that can be booked direct by the patient- these appointments are by telephone only at this present time.  Please note that the time showed on patient access might not be the exact time the GP will phone.  The GP assess their clinic and they manage their own workload when they start in the morning.

Enhanced hours

We offer enchanced hourse throughout the week depending on clinicans availability.

If you would like to speak to a doctor please leave your number and reason for callback with the receptionist. The doctor will return your call as soon as possible; sometimes this may be at the end of surgery. Our practice nurses are also available to give advice over the telephone.

Please note all the incoming and outgoing calls are recorded.

Patients are requested, where possible, to telephone before 11am if a home visit is required that day.

We would request that, apart from the genuinely housebound, all other patients attend the surgery rather than request a home visit because of the extra time home visiting takes. On average four to five patients can be seen in surgery in the time it takes to do a single house call. In addition, the care that can be offered due to the lack of adequate lighting, examination facilities and equipment means that you may not receive as good a service as the doctor may be able to offer if you came to the surgery.

Please note that the doctor may telephone you rather than visit you if this is medically appropriate. Ultimately it is the doctors right to decide whether or not a visit is appropriate for a particular set of circumstances.

Click on the image opposite for more information about home visits.

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a text informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

For patients that have access via the NHS app or patient access, appointments can be cancelled.

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

The practice has a chaperone policy which allows for patients to be appropriately chaperoned during certain consultations, please ask a receptionist if you would like to request a chaperone when booking your appointment or the clinician at the time of your consultation.

We are able to offer appointments at the new First Aid Unit (FAU) for all patients (adults and children over 1 years old) with enhanced access hours at Chipping Norton Health Centre.